What is Parcel Connect?

Parcel Connect is a convenient alternative to postal or traditional courier services, providing customers with parcel pick-up or delivery services via a network of outlets across Australia.

For parcel pick-up, customer's parcels are dropped off at an agent, if they are not home to receive them. An agent holds the parcels until the customer collects them.

For delivery services, customers can send parcels by buying a label online, attaching it to a parcel and dropping it off at an agent for collection by Aramex Australia.

For each parcel dropped off or picked up, the agent is paid a commission or fee. 

Get started today

Parcel Connect agent benefits

  • Increased store traffic and impulse sales
  • New revenue source with no investment
  • More services for your existing customers
  • No cost for hardware or software
  • Simple and fast process
  • No lock in contract
  • No cash handling


What makes a good agent

  • Trading outside normal business hours
  • Open six-seven days a week
  • Easy parking nearby
  • Computer with internet access
  • Clean and tidy store
  • Storage space


What do you have to do?

Customers sending parcels

  • scan and accept parcels
  • store them for collection (typically within 1 day)
  • hand them to courier

Customers collecting parcels

  • accept parcels from courier
  • store them for collection (typically within 1 day)
  • check customers ID, scan parcel and hand to customer 

Watch a video demonstration on how to use the Parcel Connect portal

Parcel Connect Agent expression of interest

Join over 800 agents across the country today